Module 01

What is Chattiq?

Overview

Chattiq is an AI agent platform for deploying conversational assistants on your website and WhatsApp Business. You manage agents, channels, credits, and knowledge bases from a single admin dashboard.

Supported Channels

  • Web widget — embeddable script for any site.
  • WhatsApp — Meta Cloud API with per-number routing.

Credits & Billing

Usage is tracked per account in Redis. Greeting messages can bypass credit charges when configured in the greeting data file. View balance and token usage in the Credits dashboard.

Module 02

Agents & Knowledge

AI Agents

  • Create agents in Admin → AI Agents with instructions and model settings.
  • Attach resources (PDFs, URLs) for retrieval-augmented answers.
  • Sync agent metadata to the FastAPI runtime after changes.

WhatsApp Setup

  • Callback URL: https://www.chatiq.co.in/api/agent/webhook/whatsapp (or /webhook/whatsapp)
  • Verify token must match WHATSAPP_VERIFY_TOKEN on the server (default: 12345).
  • Subscribe to webhook fields: messages.
  • Use a permanent System User token with whatsapp_business_messaging — temporary tokens expire quickly.
  • Add WABA ID, Phone Number ID, and access token in Admin → WhatsApp Channels.

Web Widget

  • Use Widget Generator to copy the embed snippet.
  • Set data-api-base to your production origin (e.g. https://chatiq.co.in).
  • Widget sessions proxy through Next.js BFF routes to the AI runtime.
Module 03

Go Live

Step 1

Register and create your first AI agent in the admin panel.

Step 2

Connect WhatsApp or embed the web widget on your site.

Step 3

Monitor conversations in Chat Dashboard and manage credits as needed.